FAQs

Ordering

• Q: How do I place an order?
  
  • A: Ordering is easy! Simply browse our products, add the items you want to your cart, and proceed to checkout. You can create an account for faster checkout and order tracking, or check out as a guest.
• Q: What payment methods do you accept?
  
  • A: We accept all major credit cards through our secure third-party payment processor.
• Q: Can I cancel my order?
  
  • A: Yes, you can cancel your order at any time before it ships. Please contact us as soon as possible at hello@myoldhousestore.com with your order number.

Shipping

• Q: Where do you ship?
  
  • A: We currently ship to all addresses within the contiguous United States. We do not ship to P.O. boxes or military APO/FPO addresses.
• Q: How much does shipping cost?
  
  • A: Shipping costs are calculated based on the weight, size, and destination of your order. You can see the shipping cost before you finalize your order during checkout.
• Q: How long does it take to receive my order?
  
  • A: We aim to ship orders within 1 business day of receiving payment. Delivery times vary depending on your location, but you can typically expect to receive your order within 3-7 business days.

Returns

• Q: What is your return policy?
  
  • A: We offer a 14-day return policy on most items. Products must be unused, in their original packaging, and in the same condition as when you received them. Please see our full Return Policy for details and exceptions.
• Q: Who pays for return shipping?
  
  • A: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect product.
• Q: How do I initiate a return?
  
  • A: Please contact us at hello@myoldhousestore.com within 14 days of receiving your order to initiate a return.
• You can read our return and warranty policy here

Products

• Q: What is Speedheater?
  
  • A: Speedheater is an innovative infrared paint removal system that uses heat to soften paint for easy removal without harsh chemicals or damage to the underlying surface.
• Q: What are the benefits of using Speedheater?
  
  • A: Speedheater is safer, faster, and more environmentally friendly than traditional paint removal methods. It produces no lead dust or harmful fumes, and it's less likely to damage the wood.
• Q: What is the Hands-Free accessory?
  
  • A: The Hands-Free accessory is a unique tool designed by My Old House Fix, LLC, to make using your Speedheater on large exterior siding projects easier and more efficient.

Speedheater & Infrared Rack Kit Warranty

• Q: What is the warranty on Speedheater products?
  
  • A: Speedheater offers a 24-month warranty on their products for residential use and a 6-month warranty for commercial use.
• Q: What is the warranty on the Infrared Rack Kit?
  
  • A: The Infrared Rack Kit comes with a 24-month warranty covering defects in materials and workmanship.
• Q: What if my product needs repair?
  
  • A: Please contact us at hello@myoldhousestore.com, and we'll guide you through the warranty and repair process.

General

• Q: What is My Old House Fix?
  
  • A: My Old House Fix is a website and community dedicated to providing resources and support for old-house enthusiasts. It includes a directory of vetted businesses, a blog, and a Facebook group.
• Q: Who can I contact for help or questions?
  
  • A: You can reach us by email at hello@myoldhousestore.com