Wholesale Order Process - Dropshipping

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Customer Order Processing Guide for Dropshipping

Step-by-Step Instructions
  1. Customer Places Order with Retailer:  Customer places an order in the Retailer's online store.
  2. Retailer Transfers Order to Speedheater USA Wholesale Portal:
    • Retailer logs into the Speedheater USA Wholesale Portal.
    • Pull up the "Quick Order Form":  Add each Speedheater product to cart, as per customer's order.
  3. Adjust Product Quantities in the Cart:  Once the "Quick Order Form" is completed, adjust quantities directly in the cart area before proceeding to checkout.
  4. Review and Checkout:  Ensure all billing and shipping information is accurate:
    • Billing Info: Retailer’s billing address, email, and phone number.
    • Shipping Info: Customer's shipping address, and customer delivery phone number (add note at checkout).
    • Shipping Insurance: Specify if you would like insurance added to this order. (aprox. 1% of total)
  5. Submit Order:  Once all details are verified, submit the order.
  6. Editing Orders:
    • While the order is on Hold (until 1pm EST), edits can be made to products, quantities, and other details from the dashboard under the "Orders" tab using the "Edit" buttons.
    • Edits can be made until 1:00 PM EST on the day the order is placed.
  7. Invoicing:
    • All orders are invoiced after fulfillment.
    • The retailer will receive our invoice (Net 30) within 7 days of shipment, including shipping, handling, and any fulfillment center costs.
For Further Assistance: Contact our customer support team at USA@speedheater.com[/vc_column_text][/vc_column][/vc_row]